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Apprenticeships

School Leaver / 16 - 18 yr Old Apprenticeships

Hospitality Team Member - Apprenticeship (Standard) - Level 2

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

  • Course Description

    The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

  • Entry Requirements

    You will be interviewed and assessed to identify your potential, commitment and motivation to achieve the Apprenticeship, based upon the range and level of activities you will be undertaking in the workplace. You may need to undergo an initial assessment of your Maths and English to show your ability to undertake study towards level 1 Maths and English.

    Apprentices who are undertaking this standard must have the following introductory knowledge:

    • Understand what hospitality means; the culture of the industry and delivering a customer experience to meet and exceed customers expectations.
    • Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people

    At the start of your apprenticeship programme you will need to be employed by a suitable and appropriate employer for at least 30 hours per week, including any off-the-job training you undertake. Where a part-time working pattern is undertaken, joint agreement may be made between with the employer and the apprentice for an extended apprenticeship duration. You will also need to have been a resident in the EU for at least 3 years and not be on any other government funded training programme.

  • Course Length

    This course can be started at any point throughout the year, as agreed with your employer.

  • Additional Information

    What qualification will I achieve?

    Hospitality Team Member Standard Level 2 - the learner will choose one specialist function from the following:

    • Food and Beverage Service,
    • Alcoholic Beverage Service, (choosing from one of the following 3 options Wine Service, Beer/Cask Ale or Cocktail/Mixology)
    • Food Production
    • Housekeeping
    • Reception
    • Conference and Events operation
    • Barista
    • Concierge and Guest Services

    Functional skills Maths and English at level 1. In addition, you will study towards and take exams for Maths and English at Level 2 prior to End Point Assessment.

    How is my course assessed?

    The apprentice will be assessed to the Apprenticeship Standard using four complementary assessment methods to take a view of their overall performance in their job. The End Assessment Process will consist of:

    • On demand multiple choice test
    • Practical observation
    • Business project
    • Professional discussion

    The End Point Assessment process will be carried out by an independent and impartial Assessor.

This course is available from 01/09/2019 and this course can be started at any point throughout the year, as agreed with your employer.

Workplace

Full-Time

Duration The minimum duration for this apprenticeship is 12 months and then End Point Assessment may begin.

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