SB - Business & Tourism
SB - Business HE
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Business, Management and Tourism

Adults Employers Apprenticeships

Operations or Departmental Manager Apprenticeship Standards Level 5

An operations/departmental manager is someone who manages teams or projects, and achieving operational or departmental goals and objectives. They are accountable to a more senior manager or business owner. Working in the private, public or third sector specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

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Business & Tourism Careers

Get insights into where our courses can lead you. See example work tasks and find real job vacancies.

Travel agents

£23,000

Potential Salary

Travel agency managers and proprietors

£51,000

Potential Salary

Management consultants and business analysts

£43,000

Potential Salary

  • Entry Requirements

    The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

    You will be interviewed and assessed to identify your potential, commitment and motivation to achieve the Apprenticeship, based upon the range and level of activities you will be undertaking in the workplace.

    You may need to undergo an initial assessment of your Maths and English to show your ability to undertake study towards level 2 Maths and English.

    At the start of your apprenticeship programme you will need to be employed by a suitable andappropriate employer for at least 30 hours per week, including any off-the-job training you undertake. Where a part-time working pattern is undertaken, joint agreement may be made between with the employer and the apprentice for an extended apprenticeship duration. You will also need to have been a resident in the EU for at least 3 years and not be on any other government funded training programme.

  • Additional Information

    What qualification will I achieve?

    Operations / Departmental Manager Standard Level 5

    Functional Skills Maths and English at Level 2

    How is my course assessed?

    The apprentice will be assessed to the Apprenticeship Standard using five complementary assessment methods to take a view of their overall performance in their job. The End Assessment Process will consist of:

    *Test of knowledge using scenarios

    *Assessment of portfolio of evidence

    *Presentation of work based project approach and findings with Question and Answer session

    *Professional discussion relating to CPD activity

    The End Point Assessment process will be carried out by an independent and impartial Assessor.

Starting 06/09/2021

Workplace

Apprenticeship

Duration 30 Months

#cwasuccess

Jessica Ding

Business and Administration Apprenticeship

Jess has demonstrated a mature and professional approach to her working life and her apprenticeship. Jess has impressed colleagues with her outstanding communication skills especially during their first meeting. Jess shows focus, the ability to time manage and a keen eye on her planned personal development.

Jess found a flair for training and presenting which led her into becoming a key member of the training team, regularly delivering great quality on the mandatory Hazard Awareness Courses. Jess contributed to her Diploma when attending the CWA workshops and showed great interest as she took part in group and individual exercises as well as contributing to all topics.

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