Customer Service and Selling Skills - Workshop

Available topics for your bespoke programme can include:

Communication skills:

• Developing existing skills identifying varied communication methods appropriate to a situation.
• Barriers to communication will be explored, as well as the importance of identifying the need of the customer.
• Using communication as an effective tool for building customer relationships by recognising and identifying the Transactional Analysis theory in our communication.
• The importance of assertiveness so to meet the needs of the customer and the organisation.

Sales:

• Recognising and maximising each sales opportunity by using the seven stage selling cycle and exploring each stage to identify improvement in own roles.
• Exploring how to sell more, in less time: assertive selling!

Managing difficult customers:

• The stages of handling a difficult customer and how to use these strategies effectively
• Conflict management
• How to change a negative situation to a positive and retain a loyal customer