Catering and Hospitality
Hospitality Supervisor Standard - Level 3 - Apprenticeship
They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
You will be interviewed and assessed to identify your potential, commitment and motivation to achieve the Apprenticeship, based upon the range and level of activities you will be undertaking in the workplace. You may need to undergo an initial assessment of your Maths and English to show your ability to undertake study towards level 2 Maths and English.
At the start of your apprenticeship programme you will need to be employed by a suitable and appropriate employer for at least 30 hours per week, including any off-the-job training you undertake. Where a part-time working pattern is undertaken, joint agreement may be made between with the employer and the apprentice for an extended apprenticeship duration. You will also need to have been a resident in the EU for at least 3 years and not be on any other government funded training programme.
This course can be started at any point throughout the year, as agreed with your employer.
What qualification will I achieve?
Hospitality Supervisor Standard Level 3 - the learner will choose one specialist function from the following:
- Food and Beverage Supervisor
- Bar Supervisor
- Housekeeping Supervisor
- Front Office Supervisor
- Events Supervisor
- Hospitality Outlet
- Concierge Supervisor
Functional skills Maths and English level 2.
How is my course assessed?
The apprentice will be assessed to the Apprenticeship Standard using four complementary assessment methods to take a view of their overall performance in their job. The End Assessment Process will consist of:
- On demand multiple choice test
- Practical observation
- Business project
- Professional discussion The End Point Assessment process will be carried out by an independent and impartial Assessor.