Understanding Excellence in Customer Service for Hospitality - Level 2

This FREE online course provides you with the understanding of how to delivery excellent customer service in the hospitality industry.

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Course Description
Subjects covered include:
- Principles of customer service
- Understanding effective teamwork
- Understanding professional and personal standards
Learning is remote and involves working through a learning pack and completing assessments. You will be allocated a commercial trainer, who will be able to support you via phone or email.
Entry Requirements

You must be over 19 and not on any other funded programme.
Course Length

How long is this course?

12 Weeks

When does this course start?

This course is online and starts multiple times throughout the year.

How many hours / days per week is this course?

This course is online.
Additional Information
What qualification will I achieve?

You will achieve:
- NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

This course is online and starts multiple times throughout the year.

Distance Learning

Full-Time

Duration 12 Weeks

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