Award in Retail Knowledge - Level 1

The award in retail knowledge is a foundational, beginner level qualification designed for individuals working in or aiming to enter the retail sector. It focuses on key practical skills such as customer service, sales, stock control, health and safety and team working. This qualification aims to help learners to progress into paid employment, an apprenticeship or onto further study.

This qualification can be complimented with paid or voluntary industry experience to enhance your learning.

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Course Description
There are 4 units for the Award (7 credits).
- Unit 1: Understanding the business of retail
- Unit 2: Understanding customer service in the retail sector
- Unit 3: Understanding how a retail business maintains health, safety and security on the premises
- Unit 4: Understanding how individuals and team contribute to the effectiveness of a retail business
Entry Requirements

You must be 19+ years old at the start of the academic year (31st August 2025) to access this course.

There are no prior qualifications or experience needed to commence this qualification however you will need to have a good comprehension of English in verbal and written form.

A paid or voluntary work experience role in the retail sector is advantageous to enhance your learning experience.

More details can be provided on application.
Course Length

How long is this course?

1 to 2 months approx.

When does this course start?

Flexible depending on group numbers

How many hours / days per week is this course?

Delivery is flexible depending on demand.
Additional Information

What qualification will I achieve?

NCFE Level 1 Award in Retail Knowledge

How is my course assessed?

This qualification is delivered in small cohort groups, either online, in the workplace or a community space. Assessment will be ongoing during the course.

If you have a work experience placement, you may be assessed in your workplace by your appointed assessor