Part Time
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Part-time

Adults Employers Part-Time

Understanding Excellence in Customer Service for Hospitality - Level 2

This FREE online course provides you with the understanding of how to delivery excellent customer service in the hospitality industry.

  • Course Description

    Subjects covered include:

    • Principles of customer service
    • Understanding effective teamwork
    • Understanding professional and personal standards

    Learning is remote and involves working through a learning pack and completing assessments. You will be allocated a commercial trainer, who will be able to support you via phone or email.

  • Entry Requirements

    You must be over 19 and not on any other funded programme.

  • Course Length

    This course is online.

  • Additional Information

    What qualification will I achieve?

    You will achieve:

    • NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

This course is online and starts multiple times throughout the year.

Distance Learning

Full-Time

Duration 12 Weeks

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General Enquiries
01553 761 144

Student Services
01553 815 271

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