Leisure and Travel Service Occupations
Description
Job holders in this unit group perform a variety of leisure and travel service occupations.
Tasks
- Serves food and beverages to passengers.
- Makes announcements to passengers and deals with enquiries.
- Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
- Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
- Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
- Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
- Makes local arrangements at stopover points for food and accommodation.
- Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries.
- Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.
Entry Requirements
Level 3 NVQ; A Levels