Make a Complaint

We would like your experience with the college to be productive, enjoyable and positive. However, we understand that sometimes we may get it wrong. If you are dissatisfied with our service, please let us know.

If you are a student at the college, we strongly encourage you to discuss your concerns with a member of staff in the first instance.

If you are a staff member, we would ask you to raise it with your line manager in the first instance. If that person cannot help or if you are still not satisfied, please complete the form below and your complaint will be dealt with.

Please note that as part of the investigation of your complaint, any member of staff mentioned will be made aware of the complaint, as will the Quality Unit and, if applicable, the Senior Management Team.

When issues cannot be resolved by the relevant member of staff, learners may complete a formal Complaint Form and forward it to the Quality Co-ordinator via email This email address is being protected from spambots. You need JavaScript enabled to view it.. (Stage 1 of the complaints process must be exhausted before completing this form.)

Customer Complaints Form

If you have difficulties filling out this form, or have questions about the complaints process, please contact the Quality Co-ordinator via email This email address is being protected from spambots. You need JavaScript enabled to view it.. If you would like someone to act on your behalf provide their details and your written permission for the college to contact them in relation to your complaint and sent the details with your Complaint Form.

For more details on the complaints process, please refer to our Compliments and Complaints Policy here.