Customer Service Supervisors
Description
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Tasks
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- Establishes and monitors work schedules to meet the organisation's requirements.
- Develops and plans training for their teams.
- Liaises with clients and handles more complicated or sensitive complaints and queries.
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
Entry Requirements
Level 3 NVQ; A Levels
Skills
- Monitoring
- Active Listening
- Speaking
- Critical Thinking
- Reading Comprehension
- Learning Strategies
- Active Learning
- Writing
- Mathematics
- Science