Operations / Departmental Manager - Apprenticeship - Level 5

Working in the private, public or third sector specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include:

• Creating and delivering operational plans
• Managing projects
• Leading and managing teams
• Managing change
• Financial and resource management
• Talent management
• Coaching and mentoring.

Roles may include:

• Operations Manager
• Regional Manager
• Divisional Manager
• Department Manager
• Specialist manager

You will need:

• The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

• You will be interviewed and assessed to identify your potential, commitment and motivation to achieve the Apprenticeship, based upon the range and level of activities you will be undertaking in the workplace.

• You may need to undergo an initial assessment of your Maths and English to show your ability to undertake study towards level 2 Maths and English.

• At the start of your apprenticeship programme you will need to be employed by a suitable and appropriate employer for at least 30 hours per week, including any off-the-job training you undertake. Where a part-time working pattern is undertaken, joint agreement may be made between with the employer and the apprentice for an extended apprenticeship duration.

What qualification will I achieve?

• Operations / Departmental Manager Standard Level 5

• Functional Skills Maths and English at Level 2

How is my course assessed?

You will be assessed to the Apprenticeship Standard using five complementary assessment methods to take a view of your overall performance in your job. The End Assessment Process will consist of:

• Test of knowledge using scenarios
• Assessment of portfolio of evidence
• Presentation of work based project approach and findings with Question and Answer session
• Professional discussion relating to CPD activity

The End Point Assessment process will be carried out by an independent and impartial Assessor.