Add courses to your basket to apply for more than one
You have not added any courses yet.
Business, Management and Tourism
The main purpose of a customer service specialist is to be a professional for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisations products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Get insights into where our courses can lead you. See example work tasks and find real job vacancies.
Travel agency managers and proprietors
£28,000
Potential Salary
Travel agents
£31,000
Potential Salary
Sales accounts and business development managers
£49,000
Potential Salary
Content topics include:
15 Months
If you have an employer and they want you to start an apprenticeship, please apply below
Flexible but you need an employer to commence the apprenticeship. You may be required to attend monthly campus workshops to cover the knowledge aspects of your apprenticeship
Customer Service Specialist Level 3 Apprenticeship
More %s Courses