Customer Service Specialist - Apprenticeship - Level 3

Customer service specialists also:

• Analyse customer data
• Implement changes to improve services
• Attentive to various digital technologies

Roles include:

• Customer service specialist
• Customer service manager
• Customer service team leader
• Customer service executive

You will need:

• Grade 4 or above in English and maths
• CV to demonstrate current role job description to confirm customer service role
• Commitment to dedicate 20% of programme time to off-the-job learning (further details of this on request)
• Prior agreement and commitment from line manager to support/mentor the apprentice
• Assessment of Maths and English skills

How long is this course?

15 Months

When does this course start?

If you have an employer and they want you to start an apprenticeship, please apply below

How many hours / days per week is this course?

Attendance at a college campus may be necessary for Functional Skills assessments.

How is my course assessed?

• The assessor will visit regularly to coach you and provide you with appropriate knowledge and guidance to ensure that skills and behaviours are being displayed and to ultimately prepare you for End Point Assessment.
• Regular progress meetings will take place with the employer to review progression against each aspect of the Customer Practitioner standard.
• You will attend workshops to develop your customer service theory which will be instrumental in providing the knowledge element of the standard.
• You may develop and maintain examples of your work throughout your apprenticeship that cover the full standard. This could be in the form of a portfolio.
• The On-Programme Assessment approach will be agreed between the assessor and employer. The assessment will give an ongoing indication of performance against the final outcomes defined in the standard.
• The assessor will prepare you for the End Point Assessment, which will include preparation for the interview and collation of the portfolio.
• Where you do not have evidence of Functional Skills at Level 1 or an equivalent in Maths and English then you will need to attend college Functional Skills hubs to achieve these prior to End Point Assessment.
• In addition you will sit exams for Maths and English at L2 prior to beginning the End Point Assessment.
• If there are a group of learners in one workplace then we may be able to negotiate the delivery of Functional Skills in the workplace.