Food and Beverage Service Supervision - Level 3 (Diploma)

On this Level 3 Diploma, you will gain an understanding of:

Health, Safety & Security Knowledge: An in-depth understanding of maintaining a safe and secure working environment.

Customer Service Supervision: Skills to monitor service standards, evaluate team performance and deliver constructive feedback.

Team Leadership & Motivation: Techniques for leading teams, motivating staff, planning workloads and driving performance to meet objectives.

Resource Management: Knowledge of controlling supplies, managing equipment, monitoring usage and maintaining accurate records.

Operational Supervision: Practical skills in preparing service areas, co-ordinating with other departments, resolving service issues and ensuring high standards.

Reception Area Oversight: Understanding how to manage the restaurant reception to enhance the overall dining experience.

This course is ideal for you if you are aiming to progress into supervisory roles within the hospitality sector, combining theoretical knowledge with hands-on experience to prepare learners for real-world challenges.

You will need:

• A relevant Level 2 qualification studied at CWA or another further education provider.

• Or: 5 or more GCSEs at Grade 4 or higher, including English and Maths.

• An expectation of this course is that you will serve members of the public in our Novus restaurant therefore, a passion for providing excellent customer service is necessary. As this course focusses on supervision, having the confidence to over-see the work of others and build your leadership skills is ideal!

• It is important to note that this course is a progression course from the Level 2 in General Food and Beverage Skills. Those applying with previous experience in hospitality could be considered for this course.

How long is this course?

1 year

When does this course start?

01/09/2026

How many hours / days per week is this course?

Full-time courses at CWA are generally 3 - 4 days per week (though you may be in for an extra day if you are resitting English and / or Maths). The college day is typically longer than a day at school and students will need to plan their individual study in their free time (including individual study hours which are recorded at college in the Learning Resource Centre or other study areas). Work experience will be a key component of your course and most students will complete a minimum of 60 hours per academic year (on top of their college hours), depending on the course they are studying. CWA has a dedicated team of work placement co-ordinators to support you with this.

* Some of our courses may have additional costs to cover trips, unform and equipment. These costs will be confirmed to you at enrolment.

Fee information

Though this course is free for those aged 16-18, there may be additional costs related to the programme, such as additional equipment and uniform, educational trips and work placement costs. Full details will be sent to applicants before enrolment.

Find all the information you need about course fees and financial help below.

Information on Fees and Financial Help

What qualification will I achieve?

City and Guilds Level 3 Diploma in Food and Beverage Service Supervision

How is my course assessed?

Progress on this course is measured through a combination of methods, including practical observations in a real-world environment, short-answer question paper and synoptic (end of course) assessments.

This qualification will be graded using the Pass / Merit / Distinction system.