This qualification is intended to introduce you to the management of modern IT-enabled services, to provide you with an understanding of the common language and key concepts, and to show you how you can improve your work and the work of your organisation with ITIL 4 guidance. Furthermore, the qualification will provide you with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the your ability to apply your understanding of the relevant parts of the ITIL framework in context.
Modules
- Key concepts of service management
- Key concepts of ITIL 4
- Guiding Principles
- ITIL 4 Management Practices
