Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.
The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
What you will learn
You will choose one specialist function from the following:
- Food and Beverage Service,
- Alcoholic Beverage Service, (choosing from one of the following 3 options Wine Service, Beer/Cask Ale or Cocktail/Mixology)
- Food Production
- Conference and Events operation
- Concierge and Guest Services
Functional skills Maths and English at level 1. In addition, you will study towards and take exams for Maths and English at Level 2 prior to End Point Assessment.