Award in Personal Social Skills - Introduction to Customer Services - Level 1

We aim to support peoples confidence, resilience and personal skills through a range of accredited training courses that will help progress their educational or employment opportunities. Whether it is to get back into work, switch career or move onto further education, this course will inform and guide learners on the values, attitudes and personal skills required to thrive in the 21st century. Learners will progress to be strong, independent and resilient individuals.

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Course Description
There are 4 modules for the Award (8 credits). Each module will be delivered in a half day workshop. This could be at the college or an alternative suitable venue.
- Module 1: Forming positive relationships
- Module 2: Fundamentals of working in a customer service environment
- Module 3: Communication in customer service
- Module 4: Resolving conflict
Entry Requirements
To be eligible for funding for this course:
- You must be 19 yrs old or above in the previous academic year.
- Resident in the UK for the last 3 yrs
- Proof of benefits if you are unemployed
- Proof of earnings may be requested
Course fees may be requested if eligibility requirements are not met.
Course Length

How long is this course?

Flexible and subject to minimum group numbers

When does this course start?

Flexible start

How many hours / days per week is this course?

Dependant on frequency of workshops. This can be flexible to your needs.
Additional Information

What qualification will I achieve?

ETCAL Level 1 Award in Personal Social Skills

How is my course assessed?

This is delivered face to face in small cohort groups through workshop sessions.

You will complete workbooks during the sessions that are assessed.